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Privacy Notice

Last updated: 22 June 2026

West Oxford Bathrooms and Kitchens respects your privacy and takes the protection of personal information seriously.

This notice explains what information we collect, why we collect it, how it is used and the rights you have in relation to your information.

Who we are

West Oxford Bathrooms and Kitchens provides planned bathroom, en-suite, shower room and selected kitchen installation services in Witney, West Oxfordshire and selected surrounding areas.

For data protection purposes, West Oxford Bathrooms and Kitchens is the data controller for the personal information described in this notice.

You can contact us at:

Email: info@wobk.uk
Location: Witney, Oxfordshire

Information we may collect

Depending on the nature of your enquiry or project, we may collect:

  • your name

  • your address or project address

  • your email address

  • your telephone number

  • details about your proposed bathroom, en-suite, shower room or kitchen project

  • photographs, plans, measurements or product information you provide

  • records of emails, telephone calls, text messages and other communications

  • quotation, invoice and payment records

  • information required to arrange and complete agreed work

  • reviews, testimonials or project photographs, where supplied or used with permission

  • technical website information, such as your IP address, browser type, device information and how the website is used

We do not provide customer accounts through this website and do not collect or store customer passwords.

We do not collect or store credit-card or debit-card details through this website.

How we collect information

We may collect personal information when you:

  • complete a contact or enquiry form on the website

  • contact us by email, telephone or text message

  • send photographs, plans or product details

  • ask us to visit, assess or quote for a project

  • accept a quotation or instruct us to carry out work

  • communicate with us during or after a project

  • leave a review or provide feedback

Some technical information may also be collected automatically when you use the website through cookies, Wix or other website tools.

Why we use your information

We may use personal information to:

  • respond to enquiries

  • understand and assess a proposed project

  • arrange site visits

  • prepare and issue quotations

  • communicate about products, timings, access and project requirements

  • carry out agreed installation work

  • arrange relevant subcontractors, suppliers or services where required

  • issue invoices and maintain payment records

  • manage guarantees, aftercare queries or legitimate concerns relating to completed work

  • keep business, accounting and tax records

  • protect the business against fraud, disputes or legal claims

  • maintain the security and operation of the website

  • understand how visitors use the website and improve its content

  • request feedback or a review following completed work

  • use project photographs or testimonials where appropriate permission has been given

We do not sell personal information to third parties.

We do not use personal information for unrelated mass marketing.

Our lawful reasons for using information

Under UK data protection law, we must have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Steps before entering into a contract

This applies where you ask us to assess a project, arrange a visit or prepare a quotation.

Performance of a contract

This applies when personal information is needed to arrange, manage and complete work you have instructed us to carry out.

Legal obligation

This applies where we must retain or use information to meet accounting, tax or other legal requirements.

Legitimate interests

This may include:

  • managing enquiries and customer relationships

  • maintaining appropriate project and communication records

  • protecting the business against disputes or claims

  • improving our services and website

  • maintaining website security

  • following up completed work or requesting a review

We only rely on legitimate interests where our use of the information is reasonable and does not unfairly override your rights.

Consent

We may rely on your consent for optional website cookies, certain marketing communications, or the public use of identifiable customer information, testimonials or project photographs.

Where we rely on consent, you may withdraw it at any time.

Who we may share information with

We only share personal information where it is reasonably necessary.

This may include:

  • Wix, which hosts and supports the website

  • email, cloud-storage and business-software providers

  • accountants, bookkeepers or professional advisers

  • trusted subcontractors, such as electricians or other specialist trades involved in an agreed project

  • suppliers or delivery companies where information is needed to arrange products or deliveries

  • banks or payment service providers involved in processing payments

  • insurers, legal advisers or debt-recovery services where reasonably necessary

  • government bodies, tax authorities, regulators or law-enforcement agencies where required by law

Subcontractors and suppliers are only given the information reasonably needed for their part of the work.

We do not permit third parties to use customer information for their own unrelated marketing.

Wix and website hosting

This website is hosted using the Wix.com platform.

Wix may process technical and personal information on our behalf to provide website hosting, security, contact forms and related website services. This can include IP addresses, browser and device information, cookie information and information submitted through website forms.

Some website or technology providers may process information outside the United Kingdom. Where this happens, we expect appropriate contractual and data-protection safeguards to be used.

Cookies and website analytics

Cookies are small files placed on a computer, tablet or mobile device when a website is visited.

This website may use:

  • essential cookies needed for website security and basic operation

  • preference cookies that remember choices

  • optional analytics cookies that help us understand how visitors use the website

Where required, optional cookies are controlled through the website cookie banner. You can accept, reject or manage your cookie preferences through the options provided.

You can also control or delete cookies using your browser settings. Disabling some essential cookies may affect how the website operates.

Third-party services used by the website may have their own privacy and cookie policies.

How long we keep information

We do not keep personal information for longer than reasonably necessary.

As a general guide:

  • unsuccessful or inactive enquiries will normally be retained for up to 12 months after the last meaningful contact

  • quotations, project correspondence, invoices, payment records and customer records may normally be retained for up to six years after completion of the work or the last relevant transaction

  • information may be retained for longer where required by law, taxation requirements, an insurance matter, a guarantee, a dispute or a legal claim

  • project photographs or reviews used as part of WOBK’s business portfolio may be retained while they remain relevant, unless consent is withdrawn where consent was the lawful basis

Information that is no longer required will be securely deleted or disposed of where reasonably practical.

How we protect information

We take reasonable steps to protect personal information against unauthorised access, misuse, accidental loss, alteration or disclosure.

Information may be stored within password-protected email accounts, devices, cloud services, website systems and business records.

No internet or electronic storage system can be guaranteed as completely secure, but reasonable precautions are used to protect the information we hold.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • ask us to delete information where there is no valid reason to continue holding it

  • ask us to restrict how information is used

  • object to certain uses of your information

  • ask for certain information to be transferred to you or another organisation

  • withdraw consent where our use of information is based on consent

These rights are not absolute and may be subject to legal or record-keeping requirements.

To make a request, contact:

info@wobk.uk

We may need to confirm your identity before responding.

Complaints

Please contact us first if you have a concern about how your personal information has been handled. We will try to resolve the matter promptly.

You also have the right to make a complaint to the Information Commissioner’s Office, which is the United Kingdom’s independent data-protection regulator.

Changes to this notice

We may update this privacy notice when our website, services, legal obligations or use of personal information changes.

The latest version will be published on this page with the date it was last updated.

Contact

For questions about this privacy notice or the information we hold, contact:

West Oxford Bathrooms and Kitchens
Email: info@wobk.uk
Location: Witney, Oxfordshire

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