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How I work

When you get in touch, you deal directly with me — the person who visits, advises, and carries out the work. I keep things straightforward, clear, and well organised from the start.

1. First contact & site visit

Once I receive your enquiry, I’ll confirm whether I’m a good fit for your project and arrange a site visit if appropriate.

At the visit, I’ll:

  • Look at the existing layout and plumbing

  • Talk through what you want to achieve

  • Offer practical advice based on experience

  • Flag any potential issues early

There’s no sales pressure — just honest advice.

2. Quoting

After the visit, I’ll provide a clear written quote covering:

  • Labour

  • What is included

  • What is not included (e.g. supply items you choose yourself)

I don’t do vague estimates.
If something changes, it’s discussed before work starts.

3. Choosing products

You’re free to choose your own:

  • Sanitaryware

  • Tiles

  • Showers

  • Furniture

I’m happy to recommend suppliers or specific products that work well and are easy to maintain.

4. The work itself

I handle the work personally and in the correct order:

  • Strip-out

  • Plumbing

  • Fitting

  • Finishing

I work cleanly, protect your home, and keep disruption to a minimum.
If something unexpected comes up, I’ll explain the options clearly before proceeding.

5. Timescales & availability

Because I work solo, availability can be limited and lead times vary.

The upside is:

  • One point of contact

  • Consistent quality

  • Full accountability from start to finish

6. Payments

Payment stages are agreed in advance and clearly set out.
There are no surprise costs or last-minute add-ons.

7. Who will be working in your home

When you choose West Oxford Bathrooms & Kitchens, the work is carried out by me, the owner of the business.

That means:

  • You deal directly with the person doing the work

  • No subcontractor teams coming and going

  • Clear communication from start to finish

I treat every home with care and keep the work organised, clean, and respectful throughout.

 

This approach keeps things clear, avoids surprises, and helps projects run smoothly from start to finish.

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